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Warranty Information

Express Warranty

Zodiac Group Australia Pty Ltd (Zodiac Australia) warrants that its Products will be free from defects in materials and workmanship for the periods specified below when used in domestic swimming pools.

Product Category Model Warranty Period Limitations or Enhancements

Pool Cleaners

All Zodiac suction pool cleaners

2 Years

 

All Polaris pressure pool cleaners

 2 Years

 

VX65iQ robotic cleaner

 3 Years

- 3 years or 1200 running hours on motor block
- Filter canister 1 year only

All other VX robotic cleaners

 3 Years

Filter canister 1 year only

All CX , TX, FX, OT robotic cleaners

 2 Years

Filter canister 1 year only

Caretaker infloor cleaning system

 5 years (5 port valve)

Cleaning heads 2 years only

Chlorinators & Hydroxynators

EL24

 2 years

 

LM3

 2 years

 

Ei2

 2 years

 

Ei-Xpert

 3 years  

Tri Series - all models

 3 years Peristaltic pump, tubing, one way valve and sensors sold with pH or PRO models - 1 year only

eXO Series - all models

 3 years - pH and ORP sensors - 2 years only
- Peristaltic pump, tubing, one way valve etc with pH or PRO models - 1 year

Magnapool Hydroxynator iQ - all models

 4 years - pH and ORP sensors - 2 years only
- Peristaltic pump, tubing, one way valve etc with pH or PRO models - 1 year

Replacement electrodes - all models

 2 years  
Purification Systems Nature2 Express Vessel 3 years (initial cartridge 6mths) Replacement cartridges 6 months

Chemical Feeders

Zodiac acid & chlorine feeders

 2 years

Tubing, one way valve and sensors - 1 year only

Pool Pumps

Titan Series Pumps

 2 years

Mechanical seal 1 year only

Polaris Booster Pump

 2 year  

FloPro Series

 3 years

Mechanical seal 2 years only

FloPro E3

 3 years Mechanical seal 2 years only
FloPro VS Pump 3 years Mechanical seal 2 years only
FloPro iQ Pump device 2 years  

Pool Filters

ZFG Sand Filters

 10 years (tank)

Internals and multi-port valve 1 year only

Titan Fibreglass Filters

 10 years (tank)

Internals and multi-port valve 1 year only

ZCF Series

 5 years

- Filter body, lid and locking ring 5 years
- Filter Element 12 months
- O’rings and gasket seals 12 months

CS & CV Series

 5 years (tank)

Pressure gauge and element 1 year only
ZTP Series 10 years 6-way multiport valve and internal components including
‘o’rings, gaskets and gauges 12 months

Pool Heaters

All Zodiac Heat Pumps

 2 years

Titanium heat exchanger - lifetime warranty against corrosion

Zodiac Jxi Gas heaters

 3 years or 4500 running hours, whichever comes first

- 5 years on heat exchanger or 4500 hours whichver comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty
- 1 year or 1500 running hours whichever comes first on wearable spare parts

Pool Controllers

iAqualink System

 2 years

 

Aqualink Control System

 2 years

 

Blue Connect

 1 year

 

Pool Lights

Lumi Power Series

 1 year

1 year only on transformer

Water Features

All Zodiac Water Features

 1 year  
Valves All Zodiac/Jandy Valves Lifetime warranty* * According to the pool in which the valve was installed.
Actuator Zodiac actuator 1 year warranty  
Skimmers All Zodiac skimmers 1 year warranty  

For the purposes of this warranty, ‘domestic swimming pool’ means a swimming pool on a single dwelling site. Products used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, town house complexes and other multiple dwelling sites, are generally operated for significantly longer periods and are subject to more wear and tear than Products used in domestic swimming pools. Consequently, for all Products used at such sites the warranty period is 1 year instead of the periods set out above. Zodiac Australia may, however, in its absolute discretion, consider extending the 1 year warranty period for Zodiac Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Zodiac Australia gives it expressly in writing.



  • This express warranty only applies if the Product has been purchased from a dealer authorised by Zodiac Australia to supply it (Authorised Dealer). Purchase from an Authorised Dealer ensures that the product is a genuine Zodiac product, that it is the version designed for Asia Pacific conditions, and that the Purchaser has access to appropriate technical knowledge and advice.
  • Zodiac Australia's liability under this express warranty is limited, at its option, to the repair or replacement of the Product or the payment of the cost of having the Product repaired or replaced.
  • This express warranty does not apply in the following circumstances:
    • if the Product has not been installed in accordance with Zodiac's installation instructions;
    • if the Product has been modified other than as authorised by Zodiac Australia or if a component part has been replaced by a part that is not a genuine Zodiac product;
    • if a defect results from use of the Product outside recommended operating conditions; or
    • if a defect results from damage (including damage to any internal electronics) caused by a power surge or lightning strike.
    Zodiac chlorinators are designed and tested in accordance with International Standard EN 61000-6-1 immunity measurements. They are designed to tolerate minor fluctuations (2000 volts) in power supply that can be reasonably expected to occur in the energy grid. They will not tolerate power surges outside these limits nor will they withstand lightning strikes.
  • Without limiting 3 above, products sold by Zodiac Australia are designed for use with swimming pool water balanced in accordance with Australian Standard AS3633-1989 with a pH range of 7.0 - 7.8. Maximum chlorine readings should not exceed 4ppm. Where pool water is not maintained within these parameters, Zodiac Australia will not be responsible under this express warranty for any resulting damage, including damage caused by corrosion, scaling or stress loading.
  • Replacement parts supplied under this express warranty are warranted to be free from defects in materials and workmanship for the remainder of the warranty period or for 12 months from the supply of the replacement, whichever is longer.
  • Warranty claims relating to replacement of the electrodes for LM series, C series, Duo Clear and D series chlorinators are subject to the following pro-rata pricing procedure. The Purchaser must pay for the replacement electrode a proportion of the cost equal to that proportion of the warranty period during which the original electrode functioned effectively. The warranty period for the replacement electrode is the remainder of the warranty period for the original electrode or 12 months from the supply of the replacement, whichever is longer. The Purchaser must pay full cost for any replacement electrodes after the first replacement.

Register your Zodiac product today to ensure we can provide you with the best possible after sales support if required. Click here to register your Zodiac products.

Should you have a product issue your first point of contact should be the retailer that sold you the product. Many of the calls our After Sales team receives relate to installation issues that should be addressed by the retailer. If there is a genuine issue with the product and you need to make a warranty claim call Zodiac Australia Customer Service on 1300 763 021 or email us at apac.aftersales@zodiac.com. You will obtain a warranty ID number which is used to track the progress of your claim.

In Australia, consumers are provided addition protection by guarantees under Australian Consumer Law. The benefits of the Zodiac warranty are in addition to rights and remedies offered under the Australian Consumer Law. The Australian Consumer Law act entitles you to a replacement or refund for any major product failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.