Warranty Information
Express Warranty
Effective date: 1 October 2020
These warranties apply to purchases made on or after the effective date identified above.
CATEGORY | RESIDENTIAL MODELS | WARRANTY PERIOD | LIMITATIONS OR ENHANCEMENTS |
---|---|---|---|
SUCTION CLEANERS | T3, T5, G1, G2, G3, MX6, MX8, AX10 ACTIV, AX20 ACTIV | 2 years | 1 year on wearable parts (Diaphragm, tracks and scrubbers) |
PRESSURE CLEANERS | Polaris 280, 360, 3900, QUATTRO | 2 years | |
ROBOTIC CLEANERS | OT15, FX18, TX20, TX30, TX35 | 2 years | 1 year on wearable parts (filter canister, tracks and roller brush). |
CX20, CX35 | 2 years | 1 year on wearable parts (filter canister, tracks and roller brush). | |
VX40, VX42 4WD, VX50 4WD, VX55 4WD | 3 years | 1 year on filter canister | |
EX4000 iQ, EX5000 iQ, EX6000 iQ, EX5050 iQ, EX6050 iQ | 3 years | 3 years or 1200 running hours on motor block | |
1 year on wearable parts (filter canister, tyres and roller brush). | |||
DX4050 iQ, DX4000 iQ | 2 years | 2 years or 800 running hours on motor block | |
1 year on wearable parts (filter canister, tyres and roller brush) | |||
INFLOOR CLEANING | ALL CARETAKER infloor cleaning | 5 years (5 port valve) | 2 years on cleaning heads |
SALTWATER CHLORINATORS & HYDROXINATORS | EL24, LM3, Ei2 | 2 years | |
Ei-Xpert, Ezi Salt, Ei3 | 2 years | ||
TRi-XO Series. All models | 3 years | ||
eXO & eXO iQ Series. All models | 3 years | 3 years or 6000 running hours which ever comes first on iQ models. | |
2 years only on pH and ORP sensors. | |||
1 year on peristaltic pump, tubing, one-way valve, etc… with pH or PRO models | |||
MAGNAPOOL Hydroxynators iQ - All models and other wearable parts | 4 years | 4 years or 8000 running hours which ever comes first. | |
2 years only on pH and ORP sensors. | |||
1 year on peristaltic pump, tubing, one-way valve, etc… with pH or PRO models | |||
REPLACEMENT CELL & ELECTRODES | All Zodiac electrodes | 2 years | |
CHEMICAL FEEDERS | pH-PERFECT | 3 years | 1 year on pH sensor, peristaltic pump, tubing, one-way valve and other wearable parts |
COMPLEMENTARY SANITATION SYSTEMS | NATURE 2 Express Vessel | 3 years (initial cartridge 6 months) | 6 months on replacement cartridges |
POOL PUMPS | BOOSTER PUMP PB450 for pressure cleaners | 2 years | 1 year on mechanical seal |
TITAN Series Single Speed Pool Pump | 2 years | 1 year on mechanical seal | |
FLOPRO Series Single Speed Pool Pump | 3 years | 2 years on mechanical seal | |
FLOPRO E3 Series Multi Speed Pool Pump | 3 years | 2 years on mechanical seal | |
FLOPRO VS Series Variable Speed Pool Pump | 3 years | 2 years on mechanical seal | |
FLOPRO iQ Pump device | 2 years | ||
POOL FILTERS | ZFG Series Media Filters | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges |
ZTP Series Media Filters | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges |
|
TITAN Series Fibreglass Media Filters | 10 years (tank)* |
*Labour service will be warranted for the initial 12 months from date of purchase on tanks only 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges |
|
ZCF Series Cartridge Filters | 5 years (tank) | 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges | |
CS & CV Series Cartridge Filters | 5 years (tank) | 1 year on multi-port valve and internal components, including O-rings, gaskets and gauges | |
POOL HEATERS | Z200, Z400, Z400 iQ, ZS500 Heat Pumps | 3 years | iQ models: 5 years or 4500 hours whichever comes first on compressor and heat exchanger. Any damage to heat exchanger caused by incorrect water chemistry is not covered by warranty. |
All other models: 5 years on compressor and heat exchanger. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. | |||
JXI Gas Heater | 3 years or 4500 running hours whichever comes first. | 5 years on heat exchanger or 4500 hours whichever comes first. Any damage to the heat exchanger due to incorrect water chemistry is not covered by warranty. | |
1 year or 1500 running hours for commercial products, whichever comes first on wearable spare parts. | |||
POOL CONTROLLERS | iAQUALINK System | 2 years | |
AQUALINK Control System | 2 years | ||
BLUE CONNECT & BLUE CONNECT + | 2 years | ||
POOL LIGHTS | LUMIPOWER Pool & Spa LED Lights | 1 year | 2 years on niche and cabling |
WATER FEATURES | All Water Features | 1 year | |
VALVES | All Zodiac/Jandy Valves | Lifetime warranty* | * According to the pool in which the valve was installed |
ACTUATORS | All actuators | 1 year | |
SKIMMERS | All skimmers | 1 year |
Fluidra Group Australia Pty Ltd (Fluidra) warrants that its Products will be free from defects in materials and workmanship when used in domestic swimming pools. This express warranty only applies to services within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia to products purchased within Australia, New Zealand, Pacific Islands, China, Thailand, Indonesia, Singapore, Vietnam and Malaysia from Authorised Dealers. Please refer to https://www.zodiac.com.au/warranty-information for warranty periods for each of the Zodiac Products.
For the purposes of this warranty, ‘domestic swimming pool’ means a swimming pool on a single dwelling site. Products used at other sites, including (but not limited to) hotels, swimming schools, rehabilitation and therapy centres, apartment buildings, town house complexes and other multiple dwelling sites, are generally operated for significantly longer periods and are subject to more wear and tear than Products used in domestic swimming pools. Consequently, for all Products used at such sites the warranty period is 1 year instead of the periods set out above. Fluidra, may, however, in its absolute discretion, consider extending the 1 year warranty period for Zodiac Products used at particular sites because of actual usage patterns. Any such extension shall only be binding if Fluidra gives it expressly in writing.