Contact Us


Need some help? That's what we're here for! Please get in touch with us using one of the below options. Please note: During summer we experience a significant peak in enquiries, so it may take us a little longer than normal to get to everyone, but we are working hard to respond as soon as we can.

  • If you are an End User:
Talk to us via Live Chat (Support):
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Click on this button at the bottom of this page to talk to one of Customer Care agents. (This is the quickest way to get in touch with us!)
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Service Hours: Mon-Fri 9.00am – 5.00pm EST
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Please note that it does take about a minute for the system to see that you are there and change from Agent Offline to Chat with an Expert
 
Submit an Online form. If you have a warranty claim, you can submit the online form below and we will endeavour to get back to you within 3 business days.
 
Call our customer helpline: Our Zodiac Customer Service team are available for over-the-phone support on 1300 763 021 Mon-Fri 8.30am - 6.00pm EST.
 

  • If you are a Trade Customer:
Please log on to Fluidra Pro Centre or submit a request to gain access. Available to those with ABN / Fluidra Accounts only. Our Customer Service Hours: Mon-Fri 9.00am - 5.00pm EST
 
Please complete the below details and press submit at the end to lodge a new service request/warranty claim. For all other enquiries please click on the Chat with an Expert button at the bottom of this page to talk to our LIVE CHAT support.

First Name *

Surname *

Phone

Mobile *

Email * (Email submitted must be for home owner / occupier)

Preferred contact method

Address *

Suburb

State *

Postcode

Country *

Property Type

  This is a residential property
  This is a commercial property OR the equipment is used in a commercial operation

Product Details

Category *

Product *

Serial Number *

Proof of Purchase *

(.pdf .jpg .jpeg or .png & less than 2MB, maximum 1 file):


Note: Proof of purchases can take many forms:
1) Receipt/invoice of your equipment (The date of purchase needs to be visible in the photo).
2) Document to prove new pool completion build date with details of pool equipment included in package.
3) Product serial number, See examples of how to find your serial number.
4) New pool handover paperwork with itemised details of pool equipment.

Description of your issue or additional information

Booking Terms & Conditions

Rates & Charges

1. Where a warranted fault is identified the call out fee and additional charges will be provided free of charge, however some fees may still apply depending on the products warranty (refer to your product manual for more details).

Warranty on Repairs

1. Replacement parts supplied under this express warranty are warranted to be free from defects in materials and workmanship for the remainder of the warranty period or for 12 months from the supply of the replacement, whichever is longer. 

Please tick this box if you are agree to proceed on these terms: