Zodiac Australia - Express Warranty and Guarantees
Express Warranty
Zodiac Group Australia Pty Ltd (Zodiac
Australia) warrants that each of its products
(Product) will be free from defects in materials
and workmanship for the period specified in the Zodiac manual for
that product (warranty period).
Conditions
1. This express
warranty only applies if the Product has been purchased from a
dealer authorised by Zodiac Australia to supply it
(Authorised Dealer).
Purchase from an Authorised Dealer
ensures that the product is a genuine Zodiac product, that it is
the version designed for Asia Pacific conditions, and that the
Purchaser has access to appropriate technical knowledge and
advice.
2. Zodiac Australia's
liability under this express warranty is limited, at its option, to
the repair or replacement of the Product or the payment of the cost
of having the Product repaired or replaced.
3. This express
warranty does not apply in the following circumstances:
(a) if the Product has not been installed in
accordance with Zodiac's installation instructions;
(b) if the Product has been modified other than as
authorised by Zodiac Australia or if a component part has been
replaced by a part that is not a genuine Zodiac product;
(c) if a defect results from use of the Product
outside recommended operating conditions; or
(d) if a defect results from damage (including
damage to any internal electronics) caused by a power surge or
lightning strike.
Zodiac chlorinators are designed and
tested in accordance with International Standard EN 61000-6-1
immunity measurements. They are designed to tolerate minor
fluctuations (2000 volts) in power supply that can be reasonably
expected to occur in the energy grid. They will not tolerate
power surges outside these limits nor will they withstand lightning
strikes.
4. Without limiting 3
above, products sold by Zodiac Australia are designed for use with
swimming pool water balanced in accordance with Australian Standard
AS3633-1989 with a pH range of 7.0 - 7.8. Maximum chlorine
readings should not exceed 4ppm. Where pool water is not
maintained within these parameters, Zodiac Australia will not be
responsible under this express warranty for any resulting damage,
including damage caused by corrosion, scaling or stress
loading.
5. Replacement parts
supplied under this express warranty are warranted to be free from
defects in materials and workmanship for the remainder of the
warranty period or for 12 months from the supply of the
replacement, whichever is longer.
6. Warranty claims
relating to replacement of the electrodes for LM series, C series,
Duo Clear and D series chlorinators are subject to the following
pro-rata pricing procedure. The Purchaser must pay for the
replacement electrode a proportion of the cost equal to that
proportion of the warranty period during which the original
electrode functioned effectively. The warranty period for the
replacement electrode is the remainder of the warranty period for
the original electrode or 12 months from the supply of the
replacement, whichever is longer. The Purchaser must pay full
cost for any replacement electrodes after the first
replacement.
Product warranty registration
7. Purchasers should
register their Products as soon as conveniently possible after
purchase by completing a Product Warranty Registration Form and
posting it to Zodiac Australia at the address shown on the Form or
by registering online at
www.zodiac.com.au.
8. Product registration
must occur, and proof of purchase must be received by Zodiac
Australia, prior to any warranty work being approved. Where
applicable, a serial number, installation date and name of
installer is required as part of the registration process.
How to make a warranty claim
9. The Purchaser must
telephone or email Zodiac Australia Customer Service and obtain a
warranty ID number for the warranty claim.
Contact details are:
Zodiac Group Australia Pty
Ltd
219 Woodpark Road
Smithfield NSW 2164
Customer Service
Telephone: 1800 688 552
Email address:apac.aftersales@zodiac.com
10. Zodiac Australia
reserves the right to determine, in relation to each warranty
claim, whether the Product should be returned to the Authorised
Dealer at the address where the Purchaser purchased the Product or
whether warranty service will be provided in the field, repaired at
a Zodiac workshop or at the premises of an authorized Zodiac
warranty agent.
11. If it is necessary
for the Purchaser to incur freight charges in making a valid claim
under this warranty, Zodiac Australia will reimburse the Purchaser
for charges reasonably incurred upon proof of the charges.
Additional guarantees, rights and remedies
Australian Purchasers - Guarantees under the Australian
Consumer Law
12. The benefits of
this express warranty are in addition to other guarantees, rights
and remedies Australian consumers have under the Australian
Consumer Law.
13. Zodiac Australia
products come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major
failure.
Purchasers in other
Countries
14. The laws and
regulations of other countries may confer on Purchasers in those
countries additional rights and remedies. To the extent that
they cannot be excluded or modified, Purchasers have the benefits
of those rights and remedies in addition to the benefits of this
express warranty. To the full extent that it is permissible
to do so, those additional rights and remedies are excluded or
modified so as to be consistent with Zodiac Australia's express
warranty.
INCONSISTENCY WITH WARRANTY
STATEMENTS IN PRODUCT MANUALS OR OTHER DOCUMENTS ACCOMPANYING
PRODUCTS
If any warranty statements in a Zodiac
Australia product manual or other document are inconsistent with
the above Express Warranty and Guarantees, the above overrides and
replaces the inconsistent statements.