Don’t worry, your warranty won’t be affected if you don’t register, but by registering your products with us, you can find out about the latest product information, useful tips, enjoy quicker service and so much more!
Welcome to
myFluidra is a free integrated membership service that keeps all your records in one place by registering all your Fluidra products. Register any Zodiac, Polaris, Magnapool or Blue Connect product in the one place! Sign up to myFluidra today to register your warranty and keep in touch with the latest from Fluidra.
- WHY & HOW TO REGISTER
- NEED HELP?
- WARRANTY INFORMATION
- FAQS
WHY & HOW TO REGISTER
Here’s why you should register:
- Quicker service and progress updates
- Request a service repair on your own
- Latest promotional offers
- Product surveys & offers to test new products
- Latest information on new product releases
How to register
In a few simple steps, you can create a myFluidra account and start registering your products for warranty and further support. Watch this video for the step-by-step guide on how to sign up.
1. Sign in or join myFluidra
This is your personalised hub
for all things myFluidra
2. Add a new product
Tell us what product you own
so we can tailor your experience
3. Complete registration
Confirm a few details about yourself
4. Upload purchase receipt
Provide proof of purchase so we
know your product is authentic
NEED HELP?
Phone support
Our Customer Service team are available for over the phone support
Mon-Fri 8.30am - 6.00pm EST.
Zodiac & MagnaPool: 1300 763 021
AstralPool: 1300 186 875
Live chat support
Use our in-app LIVE CHAT support to talk to one of Customer Care agents. (No bots, only real humans!)
Service Hours: Mon-Fri 9.00am – 5.00pm EST
If you are a Trade Customer
Please log on to Fluidra Pro Centre or submit a request to gain access. Available to those with ABN / Fluidra Accounts only.
Our Customer Service Hours: Mon-Fri 9.00am - 5.00pm EST
If you are an End Customer
WARRANTY INFORMATION
Manufacturer Warranty
Your purchase of products within Australia which is distributed by Fluidra Australia is covered by our Express Warranty.
For FULL WARRANTY TERMS of each brand and product, please refer to below warranty information pages:
FAQS
Frequently Asked Questions
Why should I register my products for warranty?
How do I submit a warranty claim?
Please log into the MyFluidra warranty portal to register your products before submitting a new service request/warranty claim on this page: https://warranty.fluidra.com.au/s/help-and-support. For all other inquiries please click on the Chat with an Expert button to talk to our LIVE CHAT support.
Can I add out-of-warranty products?
Yes, you certainly can! Feel free to add your products that are outside of their warranty, so that you can have all your products logged in the one place for your convenience. Plus, by uploading your receipts, you will never have to worry about losing them!
What is a valid proof of purchase?
A valid proof of purchase is a photo of your original receipt/invoice where the date of purchase, location and product details are clearly visible. Apart from this, we can also accept other forms such as 1) Document to prove new pool completion build date with details of pool equipment included in package, or 2) new pool handover paperwork with itemised details of pool equipment.
What if my product is out of warranty?
To have your equipment repaired outside of the warranty period, we would recommend you use one of our Authorised Repair Agents, who will make the assessment and provide you with a quote. If you need assistance in finding a recommended repair agent, you can reach out to our LIVE CHAT support for further assistance. Our Live Chat is open 9am - 5pm Monday - Friday, Sydney Time.
When trying to register the product that I've purchased, I can't seem to find it in the selection?
Please contact us via LIVE CHAT or via the help and support tab in the myfluidra portal to let us know which product you are having a problem with. One of our friendly aftersales team members will be able to assist you with registering your product for you.