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Spa Water Troubleshooting

If you’re having problems with your spa water, then you can rest easy knowing that most spa water problems can be diagnosed and fixed quite quickly and painlessly.

We’ve compiled a series of step-by-step instructions to troubleshoot the most common spa water problems: such as how to fix cloudy water, odorous water and foamy water, and how to prevent itchy skin and irritated eyes.

How to fix cloudy spa water

Cloudy water is typically a result of unbalanced water. By following these simple steps, you can ensure that your spa water is crystal clear once again:

  • Ensure the cartridge filter is clean to maintain the sparkling appearance of your spa water
  • Check pH/Alkalinity levels at regular intervals to ensure the optimum levels and adjust them if required
  • Add a dose of Spa Lithium Sanitiser and Spa Natural Clarifier to the spa and run the pump for one hour with the cover off
  • Download our Spa Water Care Brochure for dosage rates

How to fix smelly spa water

Smelly or odorous water is often a sign of unbalanced water or a low purifier level. Here’s how you banish the smell and ensure that it’s as gentle on the nose as it is the skin:

  • Ensure the cartridge filter is clean to prevent odours from occurring in your spa water
  • Check the pH/Alkalinity levels regularly to maintain the optimum levels at all time and adjust if necessary
  • Add a dose of Spa Lithium Sanitiser and Spa Natural Clarifier to the spa water and run the spa pump for one hour with the cover off
  • For spa chemical dosage rates, download our Spa Water Care Brochure.

How to fix foamy spa water

Commonly, foamy water is a result of coming into contact with detergents and body lotions. It’s imperative that you never use household cleaners to clean your spa, as it will contaminate the water and result in a foamy appearance.

Foaming can also be caused by heavy bather loads (too many swimmers in the water) or incorrect pH/Alkalinity levels. Bathers should be encouraged to shower before entering the spa. Alternatively, consult this checklist to prevent your spa water from foaming:

  • Maintain the optimum pH/Alkalinity levels – checking regularly and adjusting if necessary
  • Add double weekly dose of Spa Oxyshock to ensure water freshness
  • Keep your spa water sparkling clean by adding Spa Natural Clarifier as per the weekly dosage rate
  • Run the filter for an hour with the cover off
  • If foaming persists, Spa Anti Foam can be added to the water
  • Download our Spa Care Water Brochure for spa chemical dosage rates

How to reduce itchy skin and irritated eyes from spa water

It’s common that swimmers may experience itchy skin and irritated eyes after swimming in the spa. These physical symptoms often indicate that the water is unbalanced or the purifier (chlorine) levels are too low. Learn more about how to ensure swimming comfort below:

  • Ensure the cartridge filter is clean to improve the water quality
  • Check pH/Alkalinity levels regularly and adjusting them if necessary
  • Add a dose of Spa Power Purifier and Spa Natural Clarifier and run the spa pump for an hour with the cover off
  • Download our Spa Water Care Brochure for dosage rates

If you’re looking to get the most out of your spa it’s important you give it the tender loving care and chemicals it deserves. Add a little more sparkle to your spa and browse our range of spa chemicals today.


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