ZODIAC GROUP AUSTRALIA Pty Ltd ("Zodiac")
We at Zodiac are committed to the protection of personal
information. We are also bound to comply with the National Privacy
Principles under the Privacy Act, 1988 (Cth) relating to personal
information.
We collect personal information about our customers, such as
their names, addresses, telephone numbers, email addresses and
credit card and eftpos where this information is necessary for us
to carry out our business activities. Specifically, this means that
we gather personal information to enable us to:
- contact customers from time to obtain assessment of product
performance and quality supply our products to customers, including
contacting customers following purchase to ensure that the product
is working.
- inform our customers via direct marketing about developments in
our business including new lines of product and up-coming
promotions. We may use service providers (such as graphic
designers, printers and posting services) to assist us with this.
Recipients of our mailouts may notify us should they wish to
discontinue receipt at any time.
- access customers details quickly by Customer Care personnel for
warranty or product performance issues
We collect personal information directly from the individual
concerned where ever practicable. Where information is not obtained
directly from the individual, we obtain personal information in
accordance with law We also collect personal information from
individual users of our website www.zodiac.com.au.
When you view our website, we may store some information on your
computer. This information will be in the form of a 'Cookie" and
will help us in several ways. For example, Cookies allow us to
tailor our website to better match your interests and preferences
and optionally provide automatic member login. With most Internet
Browsers, you can erase Cookies from your computer hard drive,
block all Cookies, or receive a warning before a Cookie is stored.
Please refer to your Browser instructions or help screen to learn
more about these functions.
The personal information that we hold is generally kept
confidential. However, in servicing our customers, we may be
required to disclose personal information to certain third parties
which may include:
- customer service personnel for on site servicing or repair
- our customers (where information has been provided to us by
someone other than our customers)
Unless you consent, we do not disclose personal information for
the purpose of third party direct marketing
We only disclose personal information to third parties where we
are expressly instructed to do so by our customers in relation to
their dealings with us or as may be required by law
We make every effort to ensure personal information is kept
secure and take reasonable steps to protect it from misuse, loss,
unauthorised access, modification or disclosure. We also take
reasonable steps to destroy or permanently de-identify personal
information if it is not longer required.
We make every effort to ensure that the personal information we
collect, use or disclose is accurate, complete and up-to-date. We
will, on request, provide you with details of the personal
information we have collected about you. To obtain details of this
information, or if you wish us to update your personal information,
please contact us by e-mail at privacy@zodiac.com.au or by
telephone on +61 2 9688 0100 (Att: Customer
Service Supervisor)
Please contact us by e-mail at privacy@zodiac.com.au or by
telephone on +61 2 9688 0100 should you wish
to discuss any aspect of this policy.